Refund and Return Policy

Effective Date: February 10, 2025

At GoldenGleamJewel, we are committed to providing our customers with high-quality jewelry and exceptional service. We understand that sometimes a return or refund may be necessary. This Refund and Return Policy outlines the procedures and conditions for returns, exchanges, and refunds for products purchased from GoldenGleamJewel website. By making a purchase from GoldenGleamJewel, you agree to be bound by this policy.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: You must initiate the return or exchange within [Number] days from the date of delivery.

  • Condition: The item must be unworn, unused, and in its original condition, with all original tags and packaging intact.

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email or a sales receipt.

  • Exclusions: Certain items are not eligible for return or exchange, including:

    • Custom-made or personalized jewelry: Due to the unique nature of these items, we cannot accept returns or exchanges unless there is a defect in materials or workmanship.

    • Earrings: For hygiene reasons, earrings are not eligible for return or exchange unless they are defective.

    • Items marked as “Final Sale”: These items are sold as-is and are not eligible for return or exchange.

  • Defective Items: If you receive a defective item, please contact us immediately at contact@goldengleamjewel.com or (843) 725-4923, and we will arrange for a return, exchange, or refund.

2. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Us: Contact our customer support team at contact@goldengleamjewel.com or (843) 725-4923 within [Number] days of receiving your order to request a return or exchange authorization. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

  • Return Authorization: Our customer support team will review your request and issue a Return Authorization (RA) number if your return or exchange is approved. The RA number must be clearly marked on the outside of the return package. Returns received without an RA number may be refused.

  • Packaging: Carefully package the item(s) you are returning or exchanging in the original packaging or a similar protective package to prevent damage during shipping.

  • Shipping: Ship the package to the following address:

    GoldenGleamJewel
    Returns Department
    245 Business Ctr Dr #4A
    Pawleys Island, SC 29585

    You are responsible for the return shipping costs, unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping method and insuring the package for the full value of the item(s) being returned, as we are not responsible for lost or damaged return shipments.

  • Return Tracking: Provide the tracking number for your return shipment to our customer support team.

3. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs.

  • GoldenGleamJewel Responsibility: If the return is due to a defect in materials or workmanship, or an error on our part (e.g., you received the wrong item), we will provide you with a prepaid shipping label or reimburse you for the return shipping costs.

4. Inspection and Processing of Returns

  • Inspection: Upon receipt of your return, our team will inspect the item(s) to ensure they meet the eligibility criteria outlined in Section 1.

  • Processing Time: Returns are typically processed within [Number] business days of receipt.

  • Notification: You will receive an email notification once your return has been processed.

5. Refund Options

If your return is approved, you will be eligible for one of the following refund options:

  • Original Payment Method: A refund will be issued to your original payment method within [Number] business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

  • Store Credit: You may choose to receive a store credit for the full purchase price of the item(s). Store credit can be used for future purchases on our website and does not expire.

6. Exchange Options

If your exchange is approved, you can choose to exchange the item(s) for one of the following options:

  • Same Item (if available): If the same item is available, we will ship it to you once we receive the returned item.

  • Different Item: You can exchange the item(s) for a different item of equal or lesser value. If the new item is of lesser value, you will receive a refund for the difference.

  • Store Credit: You can choose to receive a store credit for the full purchase price of the item(s) and use it to purchase a different item at a later date.

7. Non-Refundable Items

The following items are non-refundable:

  • Shipping costs (unless the return is due to a defect or an error on our part)

  • Gift cards

  • Custom duties, taxes, and fees associated with international shipments

8. Damaged or Lost Returns

We are not responsible for items that are damaged or lost during the return shipping process. We recommend using a trackable shipping method and insuring the package for the full value of the item(s) being returned.

9. Our Right to Refuse a Return

We reserve the right to refuse a return if the item(s) do not meet the eligibility criteria outlined in this policy or if there is evidence of abuse or fraud.

10. Contact Information

If you have any questions about this Refund and Return Policy, please contact us at:

GoldenGleamJewel
Returns Department
245 Business Ctr Dr #4A
Pawleys Island, SC 29585
Phone: (843) 725-4923
Email: contact@goldengleamjewel.com