Shipping Policy

Effective Date: February 10, 2025

This Shipping Policy outlines the terms and conditions governing the shipping and delivery of jewelry and related products purchased from GoldenGleamJewel, operating at GoldenGleamJewel website. By placing an order with GoldenGleamJewel, you agree to be bound by this Shipping Policy.

1. Processing Time

  • Standard Orders: We strive to process and ship standard orders within [Number] business days (Monday-Friday, excluding holidays) of order confirmation and payment verification. Processing time may be longer during peak seasons or promotional periods.

  • Custom Orders: Processing times for custom jewelry orders will vary depending on the complexity of the design and current production schedule. We will provide you with an estimated processing time during the design consultation and keep you updated throughout the production process. The processing time for custom orders starts after the design is approved and the deposit is paid.

  • Order Confirmation: You will receive an order confirmation email immediately after placing your order. This email confirms that we have received your order but does not guarantee shipment within the standard processing time.

  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Options and Costs

We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method. Shipping options and costs will be displayed at checkout before you complete your purchase.

  • Domestic Shipping (Within the United States):

    • Standard Shipping: [Estimated Delivery Time, e.g., 3-7 business days] – [Shipping Cost]

    • Expedited Shipping: [Estimated Delivery Time, e.g., 2-3 business days] – [Shipping Cost]

    • Priority Shipping: [Estimated Delivery Time, e.g., 1-2 business days] – [Shipping Cost]

    • Free Shipping: We may offer free standard shipping on orders over a certain amount [Amount]. See website promotions for current details.

  • International Shipping (Outside the United States):

    • Standard International Shipping: [Estimated Delivery Time, e.g., 7-21 business days] – [Shipping Cost]

    • Expedited International Shipping: [Estimated Delivery Time, e.g., 5-10 business days] – [Shipping Cost]

3. Shipping Carriers

We typically use the following shipping carriers:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • FedEx

We reserve the right to select the most appropriate carrier for your order based on factors such as destination, weight, and shipping speed.

4. Shipping Address

  • Please ensure that you provide an accurate and complete shipping address, including your street address, apartment number (if applicable), city, state, and zip code. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

  • We are unable to ship to P.O. Boxes for certain shipping methods (e.g., UPS, FedEx). Please select a shipping method that allows for delivery to a physical address.

  • We do not allow changes to the shipping address after the order has been shipped. If you need to change the shipping address before the order ships, please contact us immediately at contact@goldengleamjewel.com or (843) 725-4923. We will do our best to accommodate your request, but we cannot guarantee that changes can be made.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package’s progress on the carrier’s website.

6. Delivery

  • Delivery occurs when the shipping carrier delivers the package to the address you provided.

  • Please ensure that someone is available to receive the package at the delivery address.

  • We are not responsible for lost or stolen packages after delivery has been confirmed by the shipping carrier.

  • If you have concerns about the safety of your delivery, we recommend selecting a shipping method that requires a signature upon delivery.

7. International Shipping

  • We offer international shipping to select countries. Please see the list of eligible countries at checkout.

  • You are responsible for all customs duties, taxes, and fees associated with international shipments. These charges are not included in the price of the item or the shipping cost.

  • Customs clearance procedures may cause delays in delivery times. We are not responsible for delays caused by customs.

  • Please check with your local customs office for information on customs duties, taxes, and fees.

  • We are required to declare the full value of the item(s) on the customs declaration form. We cannot mark items as “gifts” or declare a lower value.

8. Shipping Restrictions

Due to legal or logistical restrictions, we may be unable to ship certain products to certain locations. We will notify you if we are unable to ship to your address.

9. Lost or Damaged Shipments

  • If your package is lost or damaged in transit, please contact us immediately at contact@goldengleamjewel.com or (843) 725-4923. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

  • Please keep all original packaging materials and take photos of any damage to the package or the item(s). This will help us with the claims process.

  • We may require you to file a claim with the shipping carrier before we can issue a refund or replacement.

10. Delays

We are not responsible for delays in delivery caused by factors beyond our control, such as:

  • Weather conditions

  • Natural disasters

  • Strikes

  • Customs clearance delays

  • Shipping carrier delays

We will do our best to keep you informed of any significant delays.

11. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal to accept the package, or other reasons, we will contact you to arrange for reshipment. You will be responsible for the additional shipping costs. If you choose not to have the package reshipped, we will issue a refund for the item(s) only (excluding the original shipping cost).

12. In-Store Pickup (If Applicable)

If you are local to Pawleys Island, we may offer the option of in-store pickup. If this option is available, it will be presented at checkout. You will be notified when your order is ready for pickup, and you will need to present a valid photo ID and your order confirmation email to collect your order.

13. Changes to This Shipping Policy

GoldenGleamJewel reserves the right to modify this Shipping Policy at any time. We will post the updated Shipping Policy on our website and indicate the date of the latest revision. Your continued use of our website and purchase of products after any such changes constitutes your acceptance of the new Shipping Policy.

14. Contact Information

If you have any questions about this Shipping Policy, please contact us at:

GoldenGleamJewel
Shipping Department
245 Business Ctr Dr #4A
Pawleys Island, SC 29585
Phone: (843) 725-4923
Email: contact@goldengleamjewel.com