Sales Policy

Effective Date: February 10, 2025

This Sales Policy outlines the terms and conditions governing all sales of jewelry and related products by GoldenGleamJewel, operating at GoldenGleamJewel website. By making a purchase from GoldenGleamJewel, you agree to be bound by this Sales Policy.

1. Ordering Process

  • Online Orders: Customers can place orders through our website, GoldenGleamJewel website. To complete an order, you must provide accurate and complete information, including your billing and shipping address, email address, and payment details.

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order and provides a summary of your purchase. This email does not guarantee acceptance of your order.

  • Order Acceptance: GoldenGleamJewel reserves the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity. If we decline your order, we will notify you and provide a full refund if payment has already been processed.

  • Order Modifications: If you need to modify or cancel your order, please contact us as soon as possible at contact@goldengleamjewel.com or (843) 725-4923. We will do our best to accommodate your request; however, we cannot guarantee that modifications or cancellations will be possible, especially if the order has already been processed or shipped.

2. Pricing and Payment

  • Currency: All prices are listed in U.S. Dollars (USD).

  • Payment Methods: We accept the following payment methods: [List accepted payment methods: e.g., Visa, Mastercard, American Express, PayPal, etc.].

  • Payment Security: We utilize secure payment processing services to protect your financial information. All payment information is encrypted using industry-standard security protocols.

  • Sales Tax: Applicable sales tax will be charged on all orders based on the shipping address.

  • Price Changes: GoldenGleamJewel reserves the right to change prices at any time without notice. However, the price you pay will be the price listed on the website at the time you placed your order.

  • Promotional Offers: We may offer promotional discounts or special offers from time to time. These offers are subject to change or cancellation without notice and may have specific terms and conditions that apply. Please review the details of each offer carefully before making a purchase.

3. Shipping and Delivery

  • Shipping Options: We offer various shipping options, which will be displayed at checkout. Shipping costs and estimated delivery times vary depending on the shipping method and destination.

  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase.

  • Shipping Address: Please ensure that you provide an accurate and complete shipping address. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

  • Processing Time: We aim to process and ship orders within [Number] business days of order confirmation, unless otherwise specified. Please note that processing times may be longer during peak seasons or for custom orders.

  • Shipping Time: Shipping times vary depending on the shipping method and destination. Estimated delivery times are provided for informational purposes only and are not guaranteed.

  • Shipping Carriers: We typically use [List common shipping carriers: e.g., USPS, UPS, FedEx] for shipping. You will receive a tracking number once your order has shipped.

  • Delivery: Delivery occurs when the shipping carrier delivers the package to the address you provided. Please ensure that someone is available to receive the package. We are not responsible for lost or stolen packages after delivery.

  • International Shipping: We offer international shipping to select countries. Customers are responsible for all customs duties, taxes, and fees associated with international shipments. Please check with your local customs office for information on these charges.

  • Shipping Restrictions: Due to legal or logistical restrictions, we may be unable to ship certain products to certain locations. We will notify you if we are unable to ship to your address.

4. Returns and Exchanges

Please review our Return and Exchange Policy for detailed information on our return and exchange process. This policy outlines the eligibility criteria, timelines, and procedures for returning or exchanging products purchased from GoldenGleamJewel.

5. Product Warranty

GoldenGleamJewel warrants its jewelry against defects in materials and workmanship for a period of [Number] days from the date of purchase. This warranty does not cover damage caused by normal wear and tear, misuse, accidents, or unauthorized repairs.

  • Warranty Claims: To make a warranty claim, please contact us at contact@goldengleamjewel.com with proof of purchase and a detailed description of the defect.

  • Warranty Evaluation: We will evaluate your claim and determine whether the damage is covered by the warranty. If the damage is covered, we will repair or replace the product, at our discretion.

  • Warranty Limitations: This warranty is limited to the original purchaser and is not transferable.

6. Custom Orders

  • Custom Design Consultation: We offer custom jewelry design services. Contact us at contact@goldengleamjewel.com or (843) 725-4923 to schedule a consultation to discuss your custom design requirements.

  • Design Approval: Before production begins, you will receive a detailed design proposal, including a sketch or rendering, specifications, and pricing. You must approve the design and pricing in writing before we proceed with production.

  • Deposit: A non-refundable deposit of [Percentage]% of the total cost is required for all custom orders.

  • Production Time: Production time for custom orders will vary depending on the complexity of the design and current workload. We will provide you with an estimated production time during the design consultation.

  • Custom Order Returns: Due to the personalized nature of custom orders, we are unable to accept returns or exchanges on custom-made jewelry unless there is a defect in materials or workmanship covered by our warranty.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOLDENGLEAMJEWEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SALE OF PRODUCTS, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS SALES POLICY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

8. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles.

9. Dispute Resolution

Any dispute arising out of or relating to this Sales Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Pawleys Island, South Carolina.

10. Amendments

GoldenGleamJewel reserves the right to modify this Sales Policy at any time. We will post the updated Sales Policy on our website and indicate the date of the latest revision. Your continued use of our website and purchase of products after any such changes constitutes your acceptance of the new Sales Policy.

11. Contact Information

If you have any questions about this Sales Policy, please contact us at:

GoldenGleamJewel
245 Business Ctr Dr #4A
Pawleys Island, SC 29585
Phone: (843) 725-4923
Email: contact@goldengleamjewel.com